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Return & Refund Policy

Thank you for shopping with Rodec.

If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, please ensure that:

  • The item was received within the last 14 days.

  • The item is unused, undamaged, and in the same condition that you received it.

  • The item is in its original packaging.

  • You have the receipt, order number, or proof of purchase.

Note: Items that are damaged, missing parts, or show signs of use not due to our error may not be eligible for a full refund.

2. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items.

  • Shipping costs are non-refundable.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. How to Initiate a Return

  1. Contact our support team at info@rodec.com with your order number and reason for return.

  2. Once approved, pack the item securely in its original packaging.

  3. Mail your return to the following address:

TDR MEDIA BV
Schrijnmakersstraat 19
3000 Leuven
Belgium

4. Refunds & Inspection

  • Once we receive your item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies.

5. Contact Us

If you have any questions on how to return your item to us, feel free to reach out:

  • Email: info@rodec.com